Privacy Policy

Privacy Policy – PubCo App & Membership

Last updated: 16/09/2025

At PubCo, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we handle data collected through the PubCo mobile app, membership program, and website (pubconnect.com.au). It applies only to the membership service and app, not to the businesses that operate PubCo venues.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when handling your personal information.

Scope of this Policy

This Privacy Policy covers:

the PubCo mobile app (Apple App Store & Google Play),
the PubCo digital membership card and rewards system, and
the PubCo website and related communications.

By using these services, you agree to the handling of your information as set out below.

Information We Collect

We may collect the following categories of information:

Membership details – your name, contact information, account credentials, and membership preferences.
Digital membership card data – information linked to your virtual membership card, including usage and redemption history.
Rewards and points – records of points, balances, and offers you earn or redeem through your membership. Points may accrue from purchases or promotional activity. Points may expire or be forfeited under our Terms & Conditions – available in the PubCo app and the Terms & Conditions page of our website.
Location data – the PubCo app collects location data to reward members for visiting participating venues, even when the app is closed or not in use. You can disable location services in your device settings at any time.
Self-exclusion status – where requested, records of members who have opted for self-exclusion. This information is treated as highly confidential and accessible only to authorised PubCo management and relevant venue staff for compliance and safety purposes.
Technical data – device identifiers, IP addresses, operating system details, app version, diagnostic logs, and browsing or usage patterns.
Communications – emails, app messages, feedback, or enquiries you send us.
Participation data – surveys, competitions, promotions, or events you engage in.

We do not collect health, racial, religious, or other sensitive information as defined under the Privacy Act.

How We Collect Information

We may gather personal information when you:

register for a PubCo membership,
use the app or website features,
scan or present your digital membership card,
accrue or redeem points or offers,
interact with our communications (email, SMS, push notifications),
visit our website (which uses cookies and tracking technologies),
connect with us on social media, or
complete a survey, provide feedback, or join a promotion.

How We May Use Your Information

PubCo may use your information for purposes including:

managing your membership and digital card,
tracking and rewarding participation with points and offers,
personalising services, offers, and communications,
processing self-exclusion requests and ensuring they are respected,
responding to enquiries and feedback,
improving the app, website, and rewards program,
conducting promotions, surveys, and research,
sending service updates and marketing (if you’ve opted in),
ensuring compliance with applicable laws, and
preventing and investigating fraud or unauthorised use of accounts.

Self-Exclusion and Responsible Use

PubCo recognises the importance of responsible membership. If you request self-exclusion, your status will be:

treated as strictly confidential,
viewable only by authorised PubCo management and relevant venue staff, and
respected and enforced across PubCo venues.

If you need support, you may also contact:

GambleAware NSW – 1800 858 858
Other state or national services (see: https://www.gambleaware.nsw.gov.au/)

Cookies and Tracking Technologies

The PubCo website and app use cookies and similar tools to:

remember your preferences and login,
analyse app and website performance,
measure traffic and user engagement, and
deliver more relevant content.

You can manage or disable cookies in your browser or device settings, though some features may not work as intended if cookies are blocked.

Sharing Your Information

We may share personal information only when necessary, including with:

service providers supporting our app, analytics, marketing, or IT operations,
partners assisting with rewards or promotional activity,
professional advisers (legal, financial, or compliance),
government or regulatory bodies when required by law, and
third parties involved in business transfers or reorganisations.

Some of our service providers may be located overseas. Where this occurs, we require that they implement appropriate safeguards, such as contractual obligations and encryption, to protect your data in line with Australian Privacy Principles.

Data Breach Notification

If we become aware of a data breach involving your personal information that is likely to cause serious harm, we will notify you via email and/or in-app notice and will also notify the OAIC, where required by law.

Marketing & Communication

We may send you updates, promotions, and membership information by email, SMS, or push notification. You can opt out at any time by:

following the unsubscribe link in communications,
changing app settings, or
emailing [email protected].

Accessing or Updating Your Information

You can request to view, update, or correct your personal information at any time by emailing [email protected].

If you wish to opt out of the PubCo membership service or have your information removed, please contact us and we will process your request promptly, subject to legal obligations.

Age Restriction

PubCo membership is strictly for individuals aged 18 years or over. Persons under 18 cannot register for a PubCo membership. If we become aware of a membership created by someone under 18, we will promptly cancel it and remove associated information.

Protecting Your Information

We use reasonable security measures to safeguard personal information from misuse, interference, or unauthorised access. While no system is 100% secure, we continually review our safeguards to protect your data.

Changes to This Policy

PubCo may update this Privacy Policy from time to time. The most recent version will always be available at pubconnect.com.au/privacy-policy/

Contact Us

If you have questions about this Privacy Policy or how PubCo handles your information, please contact:

Email: [email protected]
Postal Address: Australian Pub Holdings PTY LTD, PO Box 31 Leppington NSW 2179

For information about privacy rights in Australia or to lodge a complaint, visit the Office of the Australian Information Commissioner at www.oaic.gov.au